Tuesday, December 21, 2010

So I hate Walmart.

I've never been too thrilled with the service at Walmart. In fact, I can't think of anyone that has had good service at Walmart. But it seems to have gotten worse lately. Before I'd become immune to the rude comments and slow service, but now it's almost like they're all having a contest to see who can alienate the most customers the fastest. And they are all winning. The other day I was there with my brother and sister and they were wanting a Calendar. Just a basic calendar. But we couldn't find them anywhere . . . . so I actually attempted to ask someone. The first person suggested somewhere we had already looked and then gave up, the second person pretended not to hear me, and then I came upon the third employee. This employee actually suggested an area and offered to show me where she thought they were. I actually got a little excited because they never actually go with you, even if it is only 25 feet away. They normally just point and mumble. Well, when we got there and she saw that there wasn't actually any calendars, she just shrugged and stared at me. As if I'm supposed to thank her for walking me to a dead end. So I asked if she knew of another department that would have them, and she just started staring vacantly and then slowly inching to the end of the aisle so she could leave. I really couldn't believe it - I wasn't being rude, but she just wouldn't help. Nearby customers saw this whole scene and actually started suggesting where they think they've seen some calendars. It's pretty pathetic when a company as big as Walmart has to rely on the customers to help each other.
The other night I was there around 1 am, which is no fun to begin with because that is when all the weird people come out to shop. But it also means that all the employees are restocking the shelves. Which is understandable except for the fact that they like to pretend customers aren't there. When I try to get past them, they ignore me as if I'll just go away if they pretend I'm not there. And when I was in an aisle that night they actually placed a ton of crates of merchandise on either end of the aisle without me realizing it. It completely blocked me in. When someone finally came to move it out of the way, they not only didn't apologize, they looked at me like I should be apologizing to them for making them move the crates.
I've decided the customer service training for Walmart must consist of:
"Try not to make death threats to the customers. Unless they ask you questions. Then it's totally understable. The End."

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